Privacy Policy

1. Introduction

PrimeSecurityTech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primesecuritytech.com, use our services, or interact with us in connection with our security installation and monitoring services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, address, phone number, email address)
• Property information (address, type of property, security requirements)
• Financial information (billing address, payment method details)
• Emergency contact information
• Security system access codes and user credentials
• Video surveillance footage from installed systems

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing security installation and monitoring services
• Processing payments and managing billing
• Responding to service requests and customer support
• Monitoring and maintaining security systems
• Complying with legal obligations and emergency response
• Improving our services and website functionality
• Marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including monitoring centers, payment processors, and technical support providers.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Emergency Situations

In emergency situations, we may share information with law enforcement, emergency responders, or medical personnel to protect life and property.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Secure data storage and backup procedures

6. Surveillance Data

For customers with video surveillance systems:

• Video footage is stored securely and accessed only for legitimate purposes
• Retention periods vary based on system configuration and legal requirements
• You maintain ownership and control over footage from your property
• We may access footage for system maintenance or upon your request
• Footage may be shared with law enforcement upon valid legal request

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access to your personal information we maintain
• Correction of inaccurate or incomplete information
• Deletion of your information (subject to legal and contractual obligations)
• Opting out of marketing communications
• Requesting restrictions on processing
• Data portability where technically feasible

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences, though this may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

PrimeSecurityTech
1720 Sacramento St San Francisco, CA 94109
Phone: +1 (469) 555-2743
Email: customer@primesecuritytech.com

13. State-Specific Privacy Rights

Residents of certain states may have additional privacy rights under applicable state laws, including the California Consumer Privacy Act (CCPA) and similar legislation. Please contact us for information about exercising these rights.